Shipping policy

We offer delivery across the United Kingdom.

Delivery Options

  • Standard Delivery (2–4 working days)  
    £4.99 for orders under £60  
  • Free Delivery (2–4 working days)  
    Free on orders over £60  
  • Express Delivery (1–3 working days)  
    £6.99  
  • Supplier-Dispatched Items (7–10 working days) | £14.99. Some products in our range are dispatched directly from our supplier and have a longer delivery timeframe of 7–10 working days. You will receive tracking details once your order has been dispatched.

Delivery times are estimates and may vary depending on product availability and courier performance.

Order Processing

Orders are processed Monday to Friday. Orders placed on weekends or bank holidays will be processed the next working day.

  • Orders are processed within 1 working day
  • Orders placed after 2pm may be processed the next working day

You will receive confirmation once your order has been dispatched.

Delivery Locations

  • We currently deliver to United Kingdom addresses only

Tracking

  • All orders are sent using tracked delivery services
  • Tracking details will be provided once your order is dispatched
  • Please note that tracking details for supplier-dispatched items may take longer to appear.

Delays

While we aim to meet delivery estimates, delays may occur due to:

  • Courier issues
  • High demand periods
  • External factors outside our control

We offer free UK delivery on orders over £60.

Delivery Address

Please ensure that your delivery address is entered correctly at checkout. Nurvale cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with the courier.

Damaged or Missing Items

If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery so we can resolve the issue promptly.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

support@nurvale.co.uk

We aim to respond to enquiries within 1 business day.