Shipping policy
We offer delivery across the United Kingdom.
Delivery Options
Standard Delivery (2–4 working days)
£4.99 for orders under £60
Free Delivery (2–4 working days)
Free on orders over £60
Express Delivery (1–3 working days)
£6.99
Delivery times are estimates and may vary depending on product availability and courier performance.
Order Processing
Orders are processed Monday to Friday. Orders placed on weekends or bank holidays will be processed the next working day.
- Orders are processed within 1 working day
- Orders placed after 2pm may be processed the next working day
You will receive confirmation once your order has been dispatched.
Delivery Locations
- We currently deliver to United Kingdom addresses only
Tracking
- All orders are sent using tracked delivery services
- Tracking details will be provided once your order is dispatched
Delays
While we aim to meet delivery estimates, delays may occur due to:
- Courier issues
- High demand periods
- External factors outside our control
We offer free UK delivery on orders over £60.
Delivery Address
Please ensure that your delivery address is entered correctly at checkout. Nurvale cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Delivery Issues
If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with the courier.
Damaged or Missing Items
If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
support@nurvale.co.uk
We aim to respond to enquiries within 1 business day.