Returns & Refunds

We want you to be completely satisfied with your purchase.

If you are not happy with your order, you may return eligible items within 30 days of delivery.

Return Conditions  

Items must be:
• Unused  
• In their original packaging  
• In a resellable condition  

Non-Returnable Items  

For hygiene and safety reasons, some items may not be eligible for return once opened.

Returns Process  

To initiate a return, please contact our support team at support@nurvale.co.uk.  
We will provide return instructions and the appropriate return address once your request has been reviewed.

Return Shipping  

Customers are responsible for return shipping costs unless the item received is faulty or incorrect.

Damaged or Faulty Items  

If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

Refunds  

Once we receive and inspect your returned item, we will process your refund to the original payment method.  
Please allow 5–10 business days for refunds to appear in your account.